A practical approach to AI

Future focus

I am interested in where AI can genuinely improve how an organisation works. That starts with understanding the existing operating model and workflows rather than looking for somewhere to use the technology. I want to know how the work is currently done, why it is done that way and where people are spending time on things that no longer make sense. Sometimes AI will be part of the answer. Sometimes the process simply needs fixing.

Agentic AI makes this more interesting because it can move beyond supporting individual tasks to coordinating activities across entire processes. That creates opportunities to rethink how work is organised, how information flows between teams and how decisions are made, while reducing the time spent on routine activities and allowing people to focus on work where their judgement and expertise add greater value.

Most organisations are still working out what they are comfortable handing over to AI. I think that is healthy. Being technically possible is not the same as being a good idea, particularly where decisions can affect trust and reputation.

As AI takes on more routine work, the role of people across the organisation will change. This creates opportunities to rethink how teams operate, freeing up capacity for work that requires experience and judgement, while using AI where it can genuinely improve efficiency and deliver value.

I help organisations work through what this means in practice, identifying where AI can add value, understanding the impact on people and existing ways of working, and shaping the changes needed to realise the benefits. My experience of leading transformation across functions means I look beyond the technology to how change is implemented and sustained.